Entourage Consulting is an Equal Opportunity Employer. Entourage provides equal employment opportunities to all applicants and employees in all aspects of employment without regard to race, color, religion, sex, age, national origin, ancestry, nationality, creed, lineage, marital or domestic partnership or civil union status, affectional or sexual orientation, disability, veteran status, liability for military service, or any other characteristic protected under federal, state, or local law.
Front Desk Data Entry Specialist
Place of Performance: Hanscom AFB, MA
General Description:
Front Desk Data Entry Specialist will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. You shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintaining currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. You shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or timeline suggested by program managers.
Specific Tasks:
- Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required.
- Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.
- Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services.
- Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
- Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
- Maintain the appearance of the Front Desk. You will align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management. You shall take out personal trash and will be asked to conduct minimal vacuuming along with dusting furniture to maintain Air Force standard appearances.
- Ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.
- Data entry tasks shall be performed at 85% accuracy within 2 business days.
- A minimum of one year experience working in customer service is required.
- Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint.
- Customer service and communication skills are required.
- Shall have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
Medical Case Manager
Place of Performance: Robins Air Force Base, GA
General Description:
Medical Case Manager/Aeromedical Administrative Specialist must provide case management support and assistance necessary to aid in mission accomplishment for the Aerospace and Operational Medicine Division at HQ AFRC. Under the direction of the Division Chief, Medical Case Manager/Aeromedical Administrative Specialist processes medical cases on flying and non-flying personnel not meeting the appropriate standards, supporting over 70,000 reserve personnel.
Specific Tasks:
- Medical Case Processing: Must accomplish administrative case evaluation by receiving, tracking, and reviewing pertinent medical data/information (e.g., medical history, doctor’s findings) to ensure proper documentation is available for government medical providers to substantiate granting a waiver. All information must be input into respective electronic systems depending on case type.
- Update Aeromedical Waiver Management Information System (AIMWTS), Electronic Case Tracking (ECT), Physical Exam Processing Program (PEPP), MEDXS and other systems of record with current case status as needed especially when case status changes.
- Provide written instructions to reserve medical units on the management of questionable or incompletely documented cases for additional information/requirements.
- References and applies knowledge of general medical guidelines covering physical standards and forming the basis for adjudicating medical cases and obtains medical opinions/recommendations from professional medical personnel.
- Coordinates with MAJCOMs, HQ USAF and medical treatment facilities (MTF) addressing reserve unique medical issues.
- Confirming all required data included in case files for HQ AFRC provider adjudication, confirming provider statements match case type and higher level.
- Loading cases into appropriate electronic system of record.
- Completing technician level inputs for front and back-end management.
- Ensure cases are handled in a timely fashion per applicable policy, and for special or high interest cases, per directive.
- Ensure accuracy of data entry and case processing.
- Track cases through the entire review process keeping RMUs and Chief, Medical Standards, informed of the status of each case.
- Coordinate and assist with schedule evaluations using all available resources.
- Review all cases submitted from reserve medical units (RMUs), the Aeromedical Consult Service (ACS) and Recruiting Services (RS), and ensure pertinent data is included with case results.
- Reviews, schedules, and certifies accession, retention, and flying waivers utilizing ECT, AMWITS and PEPP.
- Collection and compilation of data for final case disposition and mail-out to member.
- Program Administration & Reporting: Provide program administration related to aeromedical case processing, including reports related to case processing metrics, data quality, unit case load, and other recurring reports as required.
- Creates educational tools and educates on all aspects of AOME mission.
- Conducts ongoing command evaluation of physical examination statistics to ensure timely resolution and disposition of cases.
- Shall be responsible for performing analyses related to special requests or high-interest cases as identified.
- Prepare a wide variety of recurring and some nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
- Perform clerical and administrative services, including the use of automated programs and software to produce required databases, spreadsheets, and graphics.
- Comply with all policies of the Aerospace and Operational Medicine Division and ensure appropriate timely and complete case management workflow.
- Attend meetings for discussion of cases and are required to provide administrative computer support for this function on an as needed basis.
- Complete required monthly, annual, and ad hoc reports.
- Communicate all necessary information for appropriate case adjudication and workflow to the case management providers.
- Coordinate activities with ACS, RS and other referring facilities.
- Administrative due outs performed and completed as by directive.
- Assist with planning, preparation, and execution of four training sources conducted by the SGP division.
- Unit & Member Customer Support: Provide customer support related to aeromedical case processing and workflow to individual members and system users at reserve units, wings, NAFs, or commands.
- Provides day-to-day advice and assistance to medical personnel in 69 separate units and three numbered Air Forces.
- Receive telephone calls, return messages within 2 duty days of receipt.
- Communicate effectively with coworkers, leaders, commanders, first sergeants, MAJCOMs, and AFMEDCOM, and resolve conflicts at different levels.
- Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen incoming mail/calls/emails to identify items that require escalation to designated Government personnel, referral to appropriate staff, rerouting to other organizations, or that can be handled directly.
- Must possess demonstrated experience processing and managing physical exams and medical standards.
- Must demonstrate a high level of proficiency with Air Force and DoD medical systems, including the Aeromedical Information Management Waiver Tracking System (AIMWTS), Physical Examination Processing Program (PEPP), Periodic Health Assessment (PHA) programs, Joint Legacy Viewer (JLV), and Management Internal Control Toolset (MICT).
- Must demonstrate a high level of knowledge regarding medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF. Must be proficient in utilizing the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD).
- Must possess basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures. Must possess knowledge of medical terminology and International Classification of Diseases (ICD-10) coding and possess the ability to use medical terminology accurately when documenting cases.
- Must possess excellent oral and written communication skills and project management experience. Must possess the ability to translate and communicate complex medical/administrative instructions to service members at the member’s comprehension level.
- Must be highly proficient with Portable Document Format (PDF) software and the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Must possess proficient typing skills utilizing QWERTY and 9-key pads.
Administrative/Technical Support
Place of Performance: Boise, ID
General Description:
The services to be performed will assist the Bureau of Land Management (BLM) Idaho State Office in day-to-day administrative and technical services.
Specific Tasks:
- Assist the public by responding to requests for information from walk-in and telephone customers as well as electronic and regular mail information request.
- Provide on-the-job training and user assistance to Information Access Center (IAC) employees and members of the public, in accessing and retrieving land and mineral records including the Bureau's LR2000, land status patent records and case file information residing on automated systems.
- Identify errors in data and correct inaccurate data in the Collections and Billings System (CBS) system.
- Process applications, and/or request for services, by examining and reviewing forms for accuracy and compliance with regulations, policy, and procedures.
- Recommend changes to accounting and collections procedures that would provide for better accountability and efficiency and provides both technical and administrative guidance on Idaho's financial record administrative activities.
- Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met.
- Handle complex inquiries directed to the staff, coordinate projects to be accomplished, develop information packages, handle difficult visitors or callers.
- Serve as a teller for receipt, disbursement, examination, custody, or other clerical processing of cash items.
- Process monetary transactions (i.e., cash, checks, credit cards) over a public counter and use of monetary accountability control methods through an automated monetary processing system.
- Process incoming and outgoing mail (including facsimile and electronic messages), special delivery services (i.e. Federal Express), track various types of receipts, print orders, and other related duties for the Idaho State Office.
- Responsible for the creation, maintenance, retrieving, and proper handling of official records of Land and Mineral case files and mining files.
Transition Assistance Clerk
Place of Performance: Hill AFB, UT
General Description:
Transition Assistance Clerk shall provide Transition Assistance Program (TAP) data entry, scheduling of TAP courses for all separating/retiring service members, tracking of completion, and front desk customer service functions.
Specific Tasks:
- Provide front-desk reception coverage as requested by the M&FRC Flight Chief. Manage incoming telephone calls, greet all visitors with a high degree of tact and professionalism, and accurately direct customers to the appropriate personnel or office.
- Ensure customers complete the Statement of Understanding (SOU) or other forms as required.
- Accurately documents daily mission-support activities within the AFFIRST system of record in accordance with the Transition and AFFIRST Operation Guides.
- In the event of an Emergency Family Assistance Center (EFAC) activation, you will support EFAC operations by providing reception support during standard duty hours.
- Ensure 100% contact is made to service members identified as being within 24-18 months of separation or retirement. You shall utilize approved Military & Family Readiness Center (M&FRC) tracking products to schedule these members for Public Law TAP requirements, providing documentation of contact attempts in AFFIRST.
- Serve as the primary scheduler for TAP appointments, executing all entries into the AFFIRST system and the Outlook customer appointment calendar.
- Provide continuous telephone coverage during standard operating hours to ensure calls are answered live, minimizing reliance on voicemail. Any voicemails received shall be checked, actioned, or distributed to the appropriate M&FRC staff within 2 hours of receipt.
- Maintain continuous monitoring of the TAP organizational inbox, ensuring that all inquiries receive a response or status updated within one business day of receipt. Complex inquiries will be forwarded to the appropriate M&FRC subject matter expert for resolution.
- Up channel inappropriate/abnormal customer behavior within two hours of observing.
- Manage the lifecycle of all TAP-related workshops within the AFFIRST and TAP Events systems. This includes the creation of new workshop sessions, performing data updates, and assigning service members to required appointments.
- Assemble and maintain an inventory of TAP Tier-specific folders containing the approved materials of the TAP Manager.
- Distribute email reminders to registered service members no later than (5) business days prior to their scheduled TAP class or track.
- Access the milConnect database to provide service members with a digital or printed copy of their vMET, DD Form 2648, or other TAP related documents upon request.
- Ensures the classroom is setup at least 30 minutes prior to start time and include the distribution of appropriate student materials, staging of instructional tools, and verification that all audiovisual or IT assets are functional and ready for use.
- Manages the daily issuance and recovery of government-provided computer assets for TAP students. Utilize a standardized tracking log to ensure 100% end-of-day accountability. Any missing, damaged, or unaccounted-for assets must be reported to the M&FRC Flight Chief immediately upon discovery.
- Verify student attendance twice daily for all TAP workshops-once at the start of the day and again immediately following the scheduled lunch break. Final verified attendance rosters must be recorded in AFFIRST no later than three (3) business days following the conclusion of the workshop.
- In the event of a student’s unexcused absence, you shall initiate notification to the member’s leadership within 60 minutes of the workshop start time or the post-lunch roll call. All notification attempts must be documented as instructed by the TAP manager.
- Organizes TAP-related material inside the classroom in a professional, mission-ready state at all times.
- Maintain strict confidentiality of all individual and family data concerning sensitive, personal, or private information in accordance with the Privacy Act of 1974 and Controlled Unclassified Information (CUI) handling protocols.
- You will be required to complete initial and refresher mission-essential computer based training upon 5 days of reporting for duty. Annual refresher training must be completed to maintain uninterrupted access.
- All records, files, and documents, regardless of media, are the property of the Government and shall remain so upon termination or completion of the contract.
- A minimum of six months of administrative, scheduling, or data entry experience, preferably within a military, federal, or equivalent corporate environment.
- Proficient in utilizing standard computer programs (Word, Excel, Outlook) to accurately produce and manage professional correspondence, update spreadsheets, and calendar schedules.
- Demonstrated ability to produce written products with accurate grammar, spelling, and punctuation in accordance with Air Force writing and formatting standards.
- Technical ability to navigate the setup of virtual classroom environments through Microsoft Teams.
- A basic understanding of military protocol and Air Force/Department of the Air Force (DAF) terminology.
- Possess excellent customer service skills and the demonstrated ability to work effectively with a diverse clientele. Personnel must maintain cognizance of military hierarchy and protocol, including military customs and courtesies.
- Strong oral and written communication skills, with the ability to convey TAP information clearly and concisely.
CCAF Advisor
Place of Performance: Nellis AFB, NV
General Description:
CCAF Advisor shall deliver high-quality Community College of the Air Force (CCAF) advisement for members seeking guidance on CCAF academic, educational, and degree completions requirements.
Specific Tasks:
- Supports the Education Chief and designees with education fairs, and (CCAF) graduations, diploma distribution. Primary representative for the base Right Start Program which provides education information. Conducts follow-up education briefings ONLY.
- Greets and directs telephone and in-person inquiries, providing routine and non-technical information while referring customers to an Education Services for detailed advisement or counseling. Offers guidance on ordering college transcripts and advice on procedures and requirements for CCAF degree completion. Directs customers with appropriate resources. Supports the education center and designees in all aspects of customer service.
- Utilizes the Air Force Automated Education Management System (AFAEMS) and CCAF software programs in direct support of the CCAF degree programs. Clears and updates out processing members via AFAEMS and vMPF.
- Perform testing duties when the preponderance of testing duties supports voluntary testing programs.
- Primary Community College of the Air Force (CCAF) Academic Advisor.
- Understands the advisement process to provide sound guidance to students so as to facilitate CCAF degree progression and completion. This understanding will include force development requirements for education, and the impact on the individual student’s situation.
- Provides general information on CCAF admission and registration. Evaluate and interpret the CCAF student degree plan Degree Audit.
- Understands CCAF degree graduation requirements and how the degree requires a specific number of hours including 25% from CCAF institutional credit-bearing courses.
- Understands how the total number of degree program hours are broken out as specific categories of credit requirements (i.e., general education, technical core, technical elective, program elective, etc.). Able to explain to students the differing ways for completing CCAF degree requirements, to include traditional testing and assessment as well as credit by examination through DSST and CLEP.
- Understands CCAF resources, such as CCAF Online Services, Degree, CCAF Student Action Request (AF Form 968), Candidate and Graduate tools, AirForce Virtual Education Center (AFVEC), Air Force Credentialing Opportunities On-Line (AF COOL), etc. Be aware of limits these web resources due to IT outages or changes in technology affecting these services.
- Understands the process timeline and milestones for submitting a student’s intent to graduate.
- Advises local bases and/or base organizations in conducting appropriate graduation/recognition ceremonies.
- Must possess at least an Associate’s Degree.
- One to three years of experience in higher education or higher education academic counseling.
Entourage is accepting resumes for this role:
Medical Logistics Supply Specialist
Place of Performance: Japan
Specific Tasks:
- Processes customer orders, stock, and re-supply medical logistics items.
- Removes outdated or expired items from shelves.
- Performs inventory and documentation of supply stock utilizing a government computer system.
- Adjusts stock levels as directed and manages excess processes and credit returns program.
- Performs quality control on transaction records and files documents appropriately.
- Research quality assurance messages for products/recalls with affected work centers.
- Performs research on troubled orders, aged due-ins, and finds alternatives solutions while keeping customers informed of progress.
- Issues, exchanges, fills, resupplies medical first aid kits.
- Provide forward logistics support to warehouse personnel as needed.
- Education: Associates degree in management, accounting or healthcare administration or prior military basic medical materiel course is required.
Entourage is accepting resumes for this role:
Medical Equipment Management Office Specialist
Place of Performance: Japan
Specific Tasks:
- Research requisition status documentation and provide quality control of assigned equipment and new furniture being purchased or serviced.
- Assists with and performs research to determine best equipment sourcing options.
- Tracks progress of funded equipment or furniture acquisitions and provides updates to customers.
- Coordinates with warehouse and maintenance personnel when equipment or furniture items are received, inspected, shipped, stored, issued or turned-in for salvage to ensure proper receipts are processed.
- Processes turn-ins via Electronic Turn-In Document (ETID); assists with turn-ins to Defense Reutilization and Marketing Office (DRMO).
- Performs equipment inventories and tracking using a Radio Frequency Identification (RFID) system or equivalent methods as necessary of all in-use medical equipment for each assigned or detached organizational account.
- Education: Associates degree in management, accounting or healthcare administration or prior military basic medical materiel course is required.
Entourage is accepting resumes for this role:
Public Health Technician
Place of Performance: Japan
Specific Tasks:
- Performs epidemiological investigations, patient interviews, and health education/control measures. Monitors rabies control program. Assists with investigations of disease outbreaks. Collects and compiles epidemiological data.
- Conducts food inspections IAW the regulatory requirements. Collects and ships food for laboratory analysis. Evaluates and completes inspection records.
- Conducts sanitation evaluations. Determines compliance with sanitary standards and reports discrepancies.
- Assists with evaluating risk of vectorborne disease transmission. Collects and identifies vector species. Educates forces and base populations on prevention and control of vector-borne diseases.
- Performs occupational health assessment and/or occupational illness investigations; conducts duty location surveys to identify health concerns; recommends corrective actions with program training and tracking of members.
- Performs Preventive Health Assessments (PHA). Reviews fitness assessment surveys, retrieves required information from patient medical record reviews and/or schedules patient visit to obtain required information. Determines if patients need to be examined by a credentialed provider.
- Education: An Associate Degree in nursing or other related educational program such as allied, community health, or public health OR prior military training.
Entourage is accepting resumes for this role:
Occupational Health and Safety Technician
Place of Performance: Japan
General Description:
Includes, but not limited to: Bioenvironmental Engineering Technician, Industrial Hygiene Technician.
Specific Tasks:
- Performs workplace industrial hygiene surveys assessing all occupational, environmental, and radiological health hazards. Provide technical data and completed forms/documentation to staff for inclusion into occupational/environmental/radiological health program files.
- Inspects, tests, and evaluates workplace environments, equipment, and practices to ensure they follow all applicable standards and government regulations in accordance with AF requirements. Includes sample collection and survey measurements of potential hazards and engineering controls.
- Recommends health hazard controls to mitigate hazardous and potentially hazardous conditions or equipment.
- Assists staff in monitoring environmental conditions on the installation to include the collection of water samples for compliance with the Safe Drinking Water Act, swimming pool and bathing area water quality evaluations and program compliance, and occupational and environmental health site assessment sampling.
- Investigates occupational illnesses and injuries to identify why they happened and how they might be prevented in the future.
- Performs evaluations for compliance with fetal protection requirements.
- Reviews hazardous materials requests, plans, work orders, contracts, and specifications for compliance with environmental and occupational health directives.
- Serves as a member on committees for occupational health, and environmental protection matters.
- Education: Minimum of an Associate’s Degree in one of the following disciplines:Occupational Health/Safety, Core Science or Engineering Technology.
Entourage is accepting resumes for this role:
Respiratory Fit Testing Technician
Place of Performance: Japan
Specific Tasks:
- Supports the Bioenvironmental Engineering Respiratory Protection Program (RPP) and occupational health compliance programs to comply with Occupational Safety and Health Administration (OSHA) and DoD Occupational Safety and Health (AFOSH) Standards.
- Perform initial and annual fit testing following fit testing procedures for the Quantitative Fit Test (QNFT) in accordance service-specific regulatory standards.
- Collects, enters, and maintains all data into a database specified by the requesting location. The contractor shall complete all military forms required as part of the RPP. When applicable, contractor will utilize the Defense Occupational and Environmental Health Readiness System (DOEHRS) for reporting.
- Provide assistance to the Administrator in supporting respirator problems. Such problems may include poor fitting or improper fitting respirators.
- Prepares the RPP Fit Testing report showing overall number of personnel enrolled, current, due within 30 days, due with 60 days, and overdue for fit testing.
- Assists with preparation for facility inspections as needed.
- Education: Associate of Arts & Science degree with occupational health implications is required.
Entourage is accepting resumes for this role:
Biomedical Equipment Technician (BMET)
Place of Performance: Japan
Specific Tasks:
- Test and calibrate components using manufacturers' manuals and troubleshooting techniques, hand tools, power tools and measuring devices.
- Keep records of maintenance, repair, and required updates of equipment.
- Inspect and test malfunctioning medical and related equipment following manufacturers' specifications, using test and analysis instruments.
- Disassemble malfunctioning equipment and remove, repair, and replace defective parts such as motors, transformers, and circuit boards.
- Perform preventive maintenance or service such as cleaning, lubricating, and adjusting equipment in accordance with OEM specifications.
- Test, evaluate, and classify excess or in-use medical equipment and determine serviceability, condition, and disposition in accordance with regulations.
- Education: An associate degree in biomedical equipment technology or engineering required.
Entourage is accepting resumes for this role:
Medical Logistics Supply Technician
Place of Performance: Japan
Specific Tasks:
- Provide forward logistics support in the warehouse.
- Delivery of supplies, equipment, or furniture to customer within the medical treatment facility, to include outlying buildings attached to the organization.
- Coordinate scheduling and transportation requests for the turn-in of unserviceable medical equipment, supplies, and furniture per Defense Reutilization and Marketing Office (DRMO) policy and local procedures.
- Assist with medical group vehicle maintenance scheduling, fuel requirements, daily/monthly vehicle inspections, and general inside/outside vehicle cleanliness to include washing and vacuum.
- Education: High School diploma or General Educational Development (GED) equivalency.
Entourage is accepting resumes for this role:
Operating Room Scheduler
Place of Performance: Japan
Specific Tasks:
- Receives surgical requests; validates submitted information; schedules surgery in and completes request.
- Enters data in S3, or other computer scheduling system without errors (i.e., typographical, spelling, or missing fields).
- Notifies OR Operations Officer/service team chief if special equipment, machines, grafts are requested.
- Develops Daily Schedules, Advanced Schedules, and Templates; prints next day’s preliminary schedule by 0800 for review and approval by OR Operations Officer.
- Tracks and releases OR block time 7 calendar days prior to OR date.
- Maintains accurate and complete documentation of schedule-related OR activity which includes tracking and reporting to element chief/OR designee.
- Imports data into the Essentris.
- Reviews procedural lists and codes and confers with coders to maintain currency. Updates lists at least on a quarterly basis.
- Education: High School diploma or General Educational Development (GED) Basic medical terminology required.
Entourage is accepting resumes for this role:
Medical Billing Clerk
Place of Performance: Japan
Specific Tasks:
- Serves as a medical billing clerk for the Uniform Business Office (UBO) programs: Third Party Collections (TPC), Medical Services Account (MSA), and Medical Affirmative Claims (MAC).
- Initiates and processes claims for first or third-party payers on behalf of beneficiaries treated in MTFs IAW Third Party Collections, Medical Service Account and Medical Affirmative Claims IAW DoD 6010.15-M, Military Treatment Facility (MTF) Uniformed Business Office (UBO) Manual. .
- Educate beneficiaries and MTF staff about the various billing and collection programs and processes to include the requirement of a DD Form 2569, Third Party Collections – Record of Other Health Insurance, and the required complete of an Injury Log.
- Prepares and mails or transmit claims to third party payers using the UB-92, the HCFA 1500, Health Insurance Claim Form, or other form required. Claims may also be processed electronically when available to the Government.
- Conducts follow-up claim inquiries until payment received and/or case is closed.
- Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
- Certification: At least two years relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
Entourage is accepting resumes for this role:
Referral Clerk
Place of Performance: Japan
Specific Tasks:
- Reviews referrals for administrative completeness and research covered benefits prior to processing.
- Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
- Provides general instructions to patients and MTF personnel regarding the referral procedures.
- Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.
- Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF.
- Education: High school diploma or General Educational Development (GED) equivalency.