Entourage Consulting is an Equal Opportunity Employer. Entourage provides equal employment opportunities to all applicants and employees in all aspects of employment without regard to race, color, religion, sex, age, national origin, ancestry, nationality, creed, lineage, marital or domestic partnership or civil union status, affectional or sexual orientation, disability, veteran status, liability for military service, or any other characteristic protected under federal, state, or local law.
Executive Secretariat Program Manager
Place of Performance: Bethesda, Maryland
General Description:
Executive Secretariat Program Manager (Publications & Issuances) shall support the Executive Secretariat. This position serves as the central authority for managing the lifecycle of Walter Reed National Military Medical Center (WRNMMC) publications and issuances and ensuring all policies, administrative instructions, and procedural documents are compliant, properly coordinated, and aligned with higher headquarters guidance.
Specific Tasks:
- Manage and execute the WRNMMC Publications and Issuances Program within the Executive Secretariat.
- Oversee the full lifecycle of publications, including development, coordination, review, approval, dissemination, periodic review, and cancellation.
- Ensure all publications comply with DoD, DHA, and WRNMMC guidance.
- Review all publications for proper format, structure, clarity, and enforceability.
- Ensure alignment between policies, procedures, and associated forms.
- Return non-compliant or incomplete documents with corrective guidance.
- Coordinate staffing across WRNMMC directorates and stakeholders.
- Ensure required reviews (e.g. legal, safety, clinical, administrative) are completed.
- Track review cycles and enforce timely updates.
- Maintain the WRNMMC publications repository, ensuring all documents are current, properly version-controlled, and accessible.
- Ensure obsolete or superseded publications are archived or cancelled in accordance with records management policy.
- Develop templates, formatting standards, and guidance for WRNMMC publications.
- Provide training and direct support to directorates in the development and revision of publications and issuances.
- Maintain a centralized tracking system for all publications and issuances.
- Provide status updates, metrics, and trend analysis on publication reviews, overdue actions, and program effectiveness.
- Provide operational support across Executive Secretariat functions, including correspondence management, records management, and forms management, during periods of absence, surge operations, or as directed.
- Bachelor’s degree in Business Administration, Communications, Public Administration, or related field (or equivalent experience).
- A minimum of five (5) years of demonstrated experience providing executive-level administrative and management support within a federal government or military environment, preferably at a senior executive level.
- Demonstrated experience managing official correspondence and task-tracking systems for a senior-level office.
- Proven experience in an environment requiring interaction with high-level officials (e.g., SES, Flag Officers, GS-15, industry executives) and their staffs.
- Extensive knowledge of the military command structure, missions, and organizational relationships within the Department of War (DoW).
- In-depth knowledge of pertinent regulations and policies affecting government administration, including DoW/DHA correspondence management (e.g., DoD Manual 5110.04-M) and records management instructions.
- Expert proficiency in the use of office automation systems, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- The contractor must be proficient in or demonstrate the ability to become proficient within 30 days, the specific government-provided correspondence tracking database and the Executive Secretariat SharePoint portal system.
- Mastery of the English language, including grammar, sentence structure, and punctuation, for the purpose of drafting and editing executive-level documents.
- Superior written communication skills, with a demonstrated ability to draft, edit, and proofread a variety of executive-level products (e.g., talking papers, briefs, official responses) that are clear, concise, and require minimal revision.
- Excellent oral communication and interpersonal skills, with the ability to effectively communicate with personnel at all levels and build cooperative working relationships.
- Strong analytical and problem-solving skills, with the ability to evaluate administrative processes, identify issues, gather data, and draw logical conclusions.
- Experience within DoW, DHA, or Military Treatment Facility (MTF) environments preferred.
Producer and Director
Place of Performance: Bethesda, Maryland
General Description:
Producer and Director (Video Production) shall lead the cinematic storytelling efforts. This role is responsible for managing the entire video production lifecycle, transforming command messages, patient journeys, and medical breakthroughs into powerful and engaging video content. The ideal candidate will combine artistic vision with rigorous project management skills to deliver high-quality video products that support the strategic goals of the medical center.
Specific Tasks:
- Video Project Management: Serve as the lead project manager for all video productions. Develop and manage a strategic video content calendar, create detailed production schedules, handle logistics (location scouting, talent coordination), and ensure all projects are delivered on time and on message.
- End-to-End Production: Manage the full production lifecycle for a diverse range of video products, including command messages, promotional videos, patient testimonials, educational content, event coverage, and social media shorts.
- Creative & Technical Execution: Lead all phases of production, including pre-production (storyboarding, scripting), production (directing, filming, lighting, audio capture), and post-production (editing, motion graphics, color grading, sound mixing).
- Strategic Storytelling: Collaborate closely with the communications team to develop compelling video concepts and narratives that effectively communicate key public affairs messages and strategic command goals to both internal and external audiences.
- Resource Management: Oversee the maintenance, inventory, and lifecycle management of all video and audio equipment, making recommendations for new technology and acquisitions to keep production capabilities current.
- Reporting & Approvals: Manage the review and approval process for all video content, ensuring all stakeholders have provided input before final sign-off from the senior videographer and leadership.
- Bachelor’s degree in Film, Video Production, Communications, or a related field.
- 5+ years of hands-on experience in professional video production, supported by a strong portfolio or showreel that demonstrates expertise in all phases of production, from cinematography to post-production.
- Advanced proficiency with professional video editing software (e.g., Adobe Premiere Pro, Final Cut Pro), motion graphics software (e.g., Adobe After Effects), and color grading tools.
- Proven experience in healthcare communications, Military public affairs, or a similar regulated, high-visibility environment, including experience conducting sensitive interviews in a hospital setting.
- A thorough understanding of and ability to rigorously apply the principles of safeguarding the Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) in all visual products.
- Strong project management skills, with demonstrated experience managing video projects from concept to final delivery, including developing schedules, coordinating logistics, and managing resources.
- Expertise in operating a range of professional video cameras, audio recording equipment, and lighting setups.
Public Relations Specialist
Place of Performance: Bethesda, Maryland
General Description:
Public Relations Specialist shall lead strategic communication initiatives and manage high-impact projects. This hybrid role requires a professional who excels in crafting compelling messages, engaging diverse audiences, and ensuring communication projects are planned, executed, and delivered on time. The ideal candidate will have a strong background in public relations, project management with PMP certification, and a deep understanding of healthcare or public sector communications.
Specific Tasks:
- Support the Walter Reed Public Affairs
- Develop and execute public affairs strategies to promote Walter Reed’s mission, services, and initiatives.
- Write and edit press releases, talking points, newsletters, and other communication materials.
- Coordinate media relations, including responding to inquiries, arranging interviews, and maintaining relationships with media outlets.
- Craft messaging for internal and external stakeholders, ensuring consistency with organizational goals.
- Monitor media coverage and provide analysis on the effectiveness of public affairs campaigns.
- Plan and execute events, such as press conferences, media briefings, and community engagement activities.
- Support leadership with crisis communication strategies and plans.
- Support updates Internal Website and Social Media sites, Participate in Strategic, Access to Care and Emergency Management Communications Meetings
- Compile weekly external communication reports. Submit products to the PAO for review prior to posting on the website and/or intranet.
- Update content on external webpage and social media. Assist with NCR PAO meetings, attend DHA & NCR meetings.
- Generate editorial ideas for articles and discuss/refine ideas with lead PAO.
- Meet daily and weekly deadlines and ADHOC suspense to support the mission.
- Develop news-pegs, angles, and balanced articles from multiple-sources including interviews with market staff members, military and civilian, patients, and visitors for news releases, feature stories and special publications.
- Schedule interviews with Subject-Matter Experts, working closely with other PAO offices with the approval from the Government Lead.
- Write, rewrite, and edit copy based on AP Style, using active sentences, traditional leads, bridges, transitions, and news format.
- Assist Visitors and numerous callers, Take Media Queries, Coordinate/Moderate Press Interviews, Arrange Media Visits Moderate Press Interviews, generate 2-3 editorial ideas a month, deliver social media post week or as needed based upon the mission. Assist an average of 10 callers per day, Assist with 4 DV visits per month: Updated Website and Social Media sites several times a day. Distribute an average of 2 communications reports weekly.
- Performance Element: oversees, researches, plans, writes, executes, and evaluates a wide number of communications plans, operations plans and community relations plans, with an emphasis on plans producing measurable results.
- Develops messaging, communications plans and supporting media and products for target audiences.
- Coordinates with DHA public affairs leaders on the dissemination of critical information and communications services, plans, activities, community relations initiatives and products. Coordinates dissemination of information/communications with the MTFs to ensure the Defense Health Agency messages and information are told to internal audiences to effectively communicate the Military Health System message.
- Formulates strategies for major issues, management and coordinates messages and theme development for the Market office that are executed through the MTFs. Provides strategic counsel to the senior leaders of and the Market MTFs.
- Develops speeches and briefings to effectively communicate key themes and messages to a wide range of audiences. Coordinates on public website content to support the MHS/DHA communication objectives.
- Performance Standard: Enhances effectiveness and efficiency of communications plans and community relations plans, with an emphasis on plans producing measurable results.
- Operationally define strategic partnerships and alliances within current and future Agency and Market contexts.
- Performance Element: Coordinates with MTF and DHA communications and marketing teams to ensure messages and products are disseminated to MTFs within the NCR Market Office and provide feedback as appropriate.
- Provides input to multiple websites and oversees all social media platforms used by the MTFs under the Market Office. Reviews locally produced internal communications products to ensure a consistent HA/ MHS/ DHA message is delivered in multiple communications venues and outlets.
- Coordinate with the DHA Headquarters SRATCOM team for communications product support. Review, analyze and evaluate the accomplishments of the Market Office in accordance with the Military Health System and the Defense Health Agency public affairs and communications program.
- Assesses media coverage of activities and recommends methods and techniques for disseminating information that will increase public awareness and stakeholder support.
- Develop and execute network-based operations model for strategic communications to patients and staff through multiple venues and products that support the Network structure and MTF patient engagement that will optimize the NCR Network and DHA for greater performance.
- Analyzes and makes recommendations concerning conflicting and divergent input from MTF staff, and other stakeholders within their area of responsibility to obtain a consensus position among differing viewpoints, and to assist program officials in the achievement of the public affairs program objectives.
- Develops and manages the Market Office communications planning programs, to include providing input into the MHS/ DHA Strategic Communication plan involving Market Military Treatment Facilities, to facilitate better understanding and support of military health missions, roles, and responsibilities.
- Develops and applies new approaches to complex public affairs problems of the MHS by developing and evaluating information programs to enhance understanding among public opposed or indifferent to MHS / DHA Programs, including the Defense Health Plan. Controls the strategic and synchronous release of information to inform internal and external audiences about the MHS and DHA.
- Provides crisis communications planning support and advice on the impact of activities, including time-critical resolution of unfavorable media incidents that may escalate to national media and/or Congressional interest.
- Analyzes the Market Office and subordinate MTF’s public affairs problems and issues and determines new approaches for informing various individuals and key groups about MHS/DHA programs.
- Facilitate relationships with representatives of the numerous Medical Organizations and Medical Support Organizations, Military Service Organizations, Veterans Service Organizations, other Federal Organizations and Non- Governmental Organizations at the regional level providing information about MHS/ DHA programs, policies, and services.
- Develops and coordinates communications plans with local subject matter experts to disseminate information to a wide range of audiences. Evaluates techniques to incorporate the latest developments in the field into effective and efficient communications plans, programs, and strategies.
- Provides supporting materials as required. Establishes and maintains relations with various communications organizations, including the news media in enlisting their cooperation in providing the public with information about the MHS/DHA programs and initiatives. Identifies existing or potential public perception problem areas and recommends an integrated strategy covering all communications and outreach aspects.
- Bachelor’s degree in communications, Public Relations, Project Management, or a related field.
- 5+ years of experience in public affairs, project management, or a combination of both roles.
- Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment.
- Proficiency with project management tools and software, as well as digital communication tools.
- Familiarity with healthcare systems or military communications is highly desirable.
- Project Management Professional (PMP) certification is a plus.
- Knowledge of principles, methods, practices, and techniques of strategic communication, by selecting and using the appropriate communication tools, to assist in facilitating and implementing a command information program which targets an assortment of audiences at varying levels of interaction.
- Knowledge and skill for developing written and oral and social media materials designed to convey complex information and clarify the organization’s operations, programs, and activities to various audiences.
- Skill in developing and maintaining effective and cooperative relationships with representatives at all levels from organizations and activities on and off the installation.
- Skill in oral communication is sufficient for conducting one-on-one and group interviews, in addition to explaining views, goals and objectives to supervisors, staff, and contractors.
- Demonstrate strong prioritization skills and Time Management are critical.
Writer and Author
Place of Performance: Bethesda, Maryland
General Description:
Writer and Author (Print Journalism) shall capture and share the powerful stories of innovation, compassion, and service that define the institution. This role requires an inquisitive and skilled journalist who can manage editorial projects from concept to publication, creating rich, long-form content for our print and digital platforms. The ideal candidate is a master storyteller with a project management acumen to drive a proactive news-gathering operation.
Specific Tasks:
- Content Strategy & Project Management: Develop and manage a strategic editorial calendar for all print and long-form digital publications. Act as the project lead for all feature stories, from initial pitch and research through interviews, writing, photo/video coordination, layout, and final publication.
- Investigative Storytelling: Proactively identify and develop story ideas that align with strategic communication objectives, focusing on clinical advancements, groundbreaking research, patient success stories, and staff achievements.
- In-Depth Reporting: Conduct thorough, sensitive, and insightful interviews with medical staff, patients, families, and subject matter experts to gather the information and emotional depth required for compelling narratives.
- Multimedia Collaboration: Work in tandem with photographers, videographers, and graphic designers to produce visually stunning, cohesive, and impactful multimedia story packages.
- Craft messaging for internal and external stakeholders, ensuring consistency with organizational goals.
- Monitor media coverage and provide analysis on the effectiveness of public affairs campaigns.
- Plan and execute events, such as press conferences, media briefings, and community engagement activities.
- Support leadership with crisis communication strategies and plans.
- Stakeholder & Media Relations: Cultivate and maintain strong relationships with internal SMEs to ensure a steady flow of story leads, and with external media contacts to pitch and place stories when appropriate.
- Compile weekly external communication reports. Submit products to the PAO for review prior to posting on the website and/or intranet.
- Generate editorial ideas for articles and discuss/refine ideas with lead PAO.
- Meet daily and weekly deadlines and ADHOC suspense to support the mission.
- Develop news-pegs, angles, and balanced articles from multiple-sources including interviews with market staff members, military and civilian, patients, and visitors for news releases, feature stories and special publications.
- Schedule interviews with Subject-Matter Experts, working closing with other PAO offices with the approval from the Government Lead.
- Write, rewrite, and edit copy based on AP Style, using active sentences, traditional leads, bridges, transitions, and news format.
- Assist Visitors and numerous callers, Take Media Queries, Coordinate/Moderate Press Interviews, Arrange Media Visits Moderate Press Interviews, generate 2-3 editorial ideas a month, deliver social media post week or as needed based upon the mission. Assist an average of 10 callers per day, Assist with 4 DV visits per month: Updated Website and Social Media sites several times a day. Distribute an average of 2 communications reports weekly.
- Formulates strategies for major issues, management and coordinates messages and theme development for the Market office that are executed through the MTFs. Provides strategic counsel to the senior leaders of and the Market MTFs.
- Develop speeches and briefings to effectively communicate key themes and messages to a wide range of audiences. Coordinates on public website content to support the MHS/DHA communication objectives.
- Bachelor’s degree in Journalism, Communications, English, or a related field.
- 5+ years of proven experience in journalism or professional writing, supported by a strong portfolio of published articles that demonstrate exceptional skills in interviewing, narrative storytelling, and long-form writing.
- Proven experience in healthcare communications, Military public affairs, or a similar regulated, high-visibility environment.
- A thorough understanding of and ability to rigorously apply the principles of safeguarding the Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI), especially when interviewing patients.
- Excellent project management skills, with proven ability to manage an editorial calendar, develop content strategies, and see multiple stories through to completion simultaneously.
- Strong interpersonal skills, with a demonstrated ability to build rapport and trust with interview subjects from all walks of life, including patients, families, senior leaders, and world-renowned medical experts.
Editor
Place of Performance: Bethesda, Maryland
General Description:
Authored Works Review (Editor) shall serve as the guardian of the command's voice, credibility, and accuracy across all written platforms. This critical role involves the comprehensive review, editing, and project management of all written materials destined for public release. You shall possess an expert command of language and style, a deep understanding of medical and military contexts, and the ability to manage a complex clearance and approval process.
Specific Tasks:
- Editorial Project Management: Manage the end-to-end editorial lifecycle for all public-facing written materials, including articles, reports, web content, and leadership messaging. This includes developing and managing a comprehensive editorial calendar, tracking documents through multiple stages of review, and ensuring all deadlines are met.
- Quality & Compliance Assurance: Perform detailed reviews, edits, and proofreading of all content for clarity, accuracy, grammar, and strict compliance with AP Style, command style guides, and DoW regulations.
- Fact-Checking & Research Verification: Conduct rigorous fact-checking and source verification for all claims, statistics, and medical information, working closely with subject matter experts (SMEs) across clinical and administrative departments to ensure unimpeachable accuracy.
- Stakeholder Coordination: Serve as the central point of contact for the written review process, coordinating feedback and revisions between authors, SMEs, legal counsel, and public affairs leadership to achieve consensus and final approval.
- Style Guide Management: Lead the development, maintenance, and enforcement of a comprehensive organizational style guide that ensures a consistent and professional voice across all communications.
- Reporting & Approvals: Manage the final clearance process, packaging and presenting finalized documents to the senior Public Affairs Officer for final approval before public release.
- Bachelor’s degree in Communications, Journalism, English, or a related field.
- 5+ years of demonstrable experience in professional editing, copyediting, or technical writing, preferably with direct experience reviewing medical research, public policy, or military doctrine.
- An exceptional and demonstrable command of English grammar, punctuation, and Associated Press (AP) Style.
- Proven experience in healthcare communications, Military public affairs, or a similar regulated, high-visibility environment.
- A thorough understanding of and ability to rigorously apply the principles of safeguarding the Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI).
- Project management experience, specifically in managing an editorial calendar and multi-author publications.
- Meticulous attention to detail and an unwavering ethical commitment to accuracy and source verification.
Graphic Designer
Place of Performance: Bethesda, Maryland
General Description:
Graphic Designer shall serve as a primary visual storyteller for the nation's premier military medical center. This role is responsible for translating complex medical, military, and command information into compelling, high-impact visual communications. Manage the entire lifecycle of design projects, from conceptualization to final production, ensuring that all visual materials advance the mission and maintain the prestigious brand of Walter Reed.
Specific Tasks:
- Strategic Design & Brand Management: Lead the design and production of a wide array of visual materials, including command-level publications, public health campaigns, patient education materials, environmental graphics, digital signage, and social media content, ensuring strict adherence to brand standards.
- Project Management & Workflow Coordination: Act as the project lead for all graphic design requests, developing project timelines, managing a production calendar, and coordinating with stakeholders across the medical center to define requirements, manage feedback, and ensure timely delivery.
- Visual Storytelling: Translate complex medical and scientific concepts into clear, accessible, and engaging infographics and visual aids that resonate with diverse audiences, from patients and families to senior military leadership.
- Multimedia Integration: Create and edit photographic and video assets, integrating them into comprehensive visual communication products that enhance storytelling and engagement across all platforms.
- Leadership & Collaboration: Collaborate with the entire public affairs and communications team to brainstorm creative concepts and develop cohesive visual strategies for major hospital events, initiatives, and crisis communications scenarios.
- Reporting & Approvals: Manage the approval workflow for all visual materials, presenting concepts and final products to senior graphic designers and leadership for review and final sign-off.
- Bachelor’s degree in Graphic Design, Visual Arts, Communications, or a related field.
- 5+ years of professional experience in graphic design, supported by a compelling portfolio that showcases expertise in branding, layout for print and digital, and data visualization (infographics).
- Demonstrated mastery of Adobe Creative Suite (InDesign, Illustrator, Photoshop) and familiarity with pre-press and digital file preparation.
- Proven experience in healthcare communications, Military public affairs, or a similar regulated, high-visibility environment.
- A thorough understanding of and ability to rigorously apply the principles of safeguarding the Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) in all visual products.
- Demonstrated project management skills, with the ability to manage a high volume of concurrent projects, set priorities, and meet firm deadlines in a fast-paced environment.
- Experience with video editing and motion graphics software (e.g., Adobe Premiere Pro/After Effects) is a significant advantage.
Test Administrator
Place of Performance: Scott AFB, IL
General Description:
Test Administrator shall be responsible for administering a variety of tests including military, educational, and professional certification exams to military personnel, civilian employees, and their dependents.
Test Administrator must be able to administer various types of exams during each session, which requires strong multi-tasking skills and frequent movement in and out of the testing room. Test Administrator is responsible to read, understand, and administer tests in accordance with instructions provided in applicable testing handbooks, test examiner guides, and TCO/ATCO instructions, to ensure no possibility of test compromise.
Specific Tasks:
- Responsible for administering the following categories of tests to eligible military and civilian personnel, and their dependents, as authorized by the Department of War, Air Force, Air Mobility Command, Air Force Personnel Center, and Program Instructions (NOTE: additional tests may be added or removed as needed, within test session capacity).
- Air Force Career Development Academy (AFCDA) end of course (EOC) tests, including Career Development Course, non-resident Professional Military Education, and specialized exams.
- Job Site Training (JST) Course Exams.
- Defense Language Aptitude Battery (DLAB), Defense Language Proficiency Tests (DLPT) and Oral Proficiency Interviews (OPI).
- Federal Aviation Administration (FAA) Examinations.
- Air Force Reading Abilities Tests (AFRAT) and Typing Tests.
- Other tests used in local advisement or guidance programs, to include career assessment and interest inventories, as requested by Test Control Officer (TCO) or Alternate Test Control Office (ATCO).
- Responsible for checking the Air Force Automated Education Management System (AFAEMS) testing schedule prior to each test session to verify examinee eligibility to test.
- Identify and review appropriate testing guides and manuals to prepare all necessary requirements for each testing session at least one day prior.
- Open and withdraw all scheduled tests from safe prior to start of each test session and/or prepare computer workstations.
- Check room and take appropriate actions prior to the testing session to ensure proper spacing between desks, adequate lighting, cleanliness, and required temperature. Ensure testing office and testing room are kept in a condition conducive to good test performance, and adequate circulation of fresh air is available. Clean testing desks and computer monitors daily to promote health and safety. Promptly contact the Facility Manager to address and resolve issues with room temperature and lighting.
- Require all examinees present official picture identification and sign testing log, in accordance with applicable testing program policies, before accessing test material. Check test materials for marks and missing pages before issuing them to examinees.
- Read exam and special testing instructions to examinees as required by appropriate testing guides and manuals. Read list of prohibited items that may not be taken into the testing room and ramifications when prohibited items are identified in the testing room.
- Maintain official log for all tests, showing the individual’s name, the test title and monitor start/stop times for all test intervals.
- Instruct all examinees at the beginning of each session as follows:
- To read carefully and follow instructions exactly as they are printed in the test booklet or electronic exam.
- To leave any prohibited items outside the testing room.
- To adhere to any prescribed time limits. Ensure that all time limits are adhered to and the examinee is aware of time requirements for each test.
- Return test material and scratch paper to the Test Administrator immediately upon exiting the testing room.
- Review each answer sheet as it is submitted by the examinee to ensure proper completion.
- Check each reusable answer booklet as it is returned for marks and erase them completely. Check all booklets for missing pages and enter the time they are returned in the test log.
- Collect, monitor, and shred all scratch paper issued to examinees immediately upon completion of exams, to maintain security of controlled test material.
- Transfer all electronic exam results to appropriate testing agencies and military offices.
- Complete safe and test office security forms at start and close of each test session. Ensure no money, supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.
- Lock all controlled testing material in the appropriate safe, and lock the safes and testing office doors before leaving the testing office.
- Prepare completed answer sheets, tests, and any unused tests that may need to be returned, for mailing or electronic transmittal to the various testing agencies, according to the instructions for each type of test. All documents required for mailing will be fully completed, except for the ITPM/TCO/ATCO signature, prior to final check by the ITPM/TCO/ATCO.
- Inform Education & Training Section Chief and ITPM/TCO/ATCO immediately of any testing irregularities, which may represent the potential for a test compromise or complaint from a testing candidate. Maintain familiarity with test irregularity/compromise guidance for applicable programs and implement in accordance with prescribed timelines and procedures. Prepare testing irregularity reports and provide to ITPM/TCO for signature.
- Check in examinations upon receipt and enter required information in AFAEMS inventory module, ensuring that entries are made no later than the first duty day after tests are received. Update and verify inventory sheets for all programs monthly via AFAEMS.
- Conduct monthly inventories in conjunction with the ITPM/TCO/ATCO and prepare quarterly reports. Maintain copies of inventories for future inspection.
- Check monthly for new electronic Air University E-exam tests and upload new data, within time frames identified by Air University. Upon receipt of paper-based Air University tests, on the envelope identify the name of the student, test identification number, date received, and expiration date. Enter all Air University tests into the data file in the established format.
- Coordinate with the Education and Training Offices to facilitate scheduling of individual exams.
- Prepare examination order forms for ITPM/TCO/ATCO signature and advise of under or over-stocking of any test related item. Maintain adequate numbers of tests and answer sheets at all times, based on prior usage patterns, student inputs, and ITPM/TCO/ATCO recommendations.
- For single use/individual specific exams, input test in AFAEMS inventory and notify students upon test arrival, first by email and later by phone if needed. When necessary, schedule a person for testing and file/distribute score reports as instructed.
- Discard obsolete test administration publications within 7 days of receipt of new publications, guides, manuals, etc. Return expired and unneeded exams to the appropriate testing agency or destroy and document destruction in AFAEMS, IAW testing agency policies.
- Maintain, print, store, and reference applicable hard copy or electronic program handbooks, ensuring currency of all testing instructions and policies.
- Maintain a file of special-order tests and handle all follow-up associated with these tests.
- Maintain statistical data related to test administration, as required by Education and Training Chief, ITPM or designee and assist with reports and PowerPoint slides, as requested. Such data will include (but not necessarily be limited to) monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.
- Maintain all documents and correspondence files in a neat and orderly manner. Separate files by fiscal year, and individual testing program (as required). Responsible for making file labels and setting up the file for each new calendar year.
- Must have completed a baccalaureate degree program at an accredited college or university, recognized by the U.S. Department of Education.
- Excellent customer service, verbal, and written communication skills are essential.
- Knowledge of/experience with standardized educational and military testing programs is required.
- Knowledge of/experience with AF terminology is required.
- Knowledge of/experience with office procedures and education programs is desired.
- Experience using Microsoft Word, PowerPoint, Outlook, and Excel is required.
- Experience using FAA, DLI, and AFCDA testing platforms is highly desirable.
- Experience maintaining and troubleshooting testing workstations and software is also highly desirable.
Front Desk Clerk
Place of Performance: Kadena AB, Okinawa, Japan
General Description:
Transition Assistance Program (TAP) Data Entry / Front Desk Clerk shall support the Military & Family Readiness Center (M&FRC) on Kadena Air Base, Okinawa, Japan. Conduct and maintain data entry and client services for M&FRC.
Specific Tasks:
- Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct client to appropriate program manager in the M&FRC, schedule clients for M&FRC appointments and classes, and provide complete and clear information that addresses most routine or procedural issues.
- Schedule personnel for all M&FRC classes and workshops using the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system or provide guidance using approved online registration platform utilized by the M&FRC.
- Assist M&FRC staff to prepare packets and handouts for M&FRC programs. You shall keep M&FRC pamphlets updated and print and fold copies for programs.
- Maintain network integrity and ensure safeguards are in place to prevent loss of materials. Permits only authorized users to access the M&FRC Customer Wi-Fi and Internet Service Provider (ISP) accounts. Assist clients to use off-network computers and copiers at front desk resource area and access authorized programs using the main menu. Document and report all computer software/hardware malfunctions or abuse to M&FRC leadership or designee such as M&FRC ITAMS/Facility/Security Manager.
- Maintain the appearance of the Front Desk and assigned work area by keeping things neat and clean. Align chairs, keyboards, materials, publications, and resources daily. Report any inoperable equipment to M&FRC management.
- Input and maintain accuracy of data and resources in the AFFIRST system, MS Excel spreadsheets, or other approved platforms/systems. Input and keep current information on service organizations and make appropriate referrals to both on and off-base agencies.
- Ensure maintenance of accountability statistics on resources used by clients, ensure clients complete required sign-in logs or intake forms, and generate a monthly usage report as directed by M&FRC management no later than the fifth (5th) day of each month.
- Provide administrative assistance for the congressionally mandated TAP at the M&FRC. Provide basic information on the TAP process to separating service members and their families. Refer customers to the TAP program manager for questions beyond the scope of the basic TAP process.
- Shall be responsible for tracking TAP services of separating service members; as well as updating internal records and maintaining data in the AFFIRST system for service members and their families.
- Maintain, organize, and update internal tracking documents daily to include the notation of any status updates for each service member that identifies service members within a 24-month period of separation. Save all internal tracking documents on the appropriate platforms.
- Reference internal tracking documents to identify any service members who have not yet initiated the TAP process and are within a 365-day timeframe of separation. Notify TAP program manager of any findings.
- Administer the timely and accurate input of congressionally mandated documentation for TAP. Responsible for the accurate collection, input, inventory, maintenance and tracking of all forms within TAP. Review standardized personnel rosters to determine enrollment status, initiate e-mail enrollment notifications, and document actions in AFFIRST.
- In coordination with the TAP Core Compliance Expert, you shall review the attendance registration for workshops, create and disseminate pertinent information, and address program inquiries from program participants. Collect and accurately input data for statistical reports and workshop registration in AFFIRST.
- Coordinate with TAP Manager on a weekly basis to obtain listings of eligible members for separation. Contact members via email or phone to schedule Initial Counseling appointments and provide members with instructions/documents.
- Update service members’ records in AFFIRST utilizing documents collected during counseling sessions.
- Put together TAP packets, monitor supplies, make copies as needed, and notify TAP program manager of any shortages for items needing purchasing.
- Input Pre-Separation data into transition tracker spreadsheet(s) utilizing MS Excel, AFFIRST, and/or other approved platforms/systems.
- Contact individuals to reschedule appointments or workshops in the case of absences.
- Track members enrolled in TAP utilizing the tracking document identified by the TAP program manager.
- Contact members enrolled in TAP who are approaching or within a minimum of a 90-day Capstone window and schedule for individual appointments with M&FRC staff members. Communicate which documents will be required and shall send electronic copies to members once the appointment is scheduled.
- Provide the M&FRC Flight Chief a monthly data entry report in a format provided by M&FRC Management not later than the fifth working day of the month.
- Meet weekly with the M&FRC TAP Core Compliance Expert to coordinate TAP congressional mandated programs and services.
- Shall have at a minimum a High School Diploma or equivalent.
- At least one year of data entry experience.
- Must be proficient in applying and troubleshooting Microsoft Office Suite applications; to include MS Windows, MS Outlook, MS Word, MS excel, and MS PowerPoint. Must have the ability to quickly become proficient on additional software platforms to maintain integrated reports and data analysis.
- Must be proficient in both written and verbal English as well as in typing.
- Must possess an understanding of military protocol, structure, and chain of command, experience with Military & Family Readiness Center functions or similar services, understanding of family systems in a military setting, and the ability to work effectively with diverse groups.
- Shall be familiar with standard concepts, practices, and procedures within a customer support and business environment.
Front Desk Data Entry Specialist
Place of Performance: Hanscom AFB, MA
General Description:
Front Desk Data Entry Specialist will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. You shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintaining currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. You shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or timeline suggested by program managers.
Specific Tasks:
- Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required.
- Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.
- Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services.
- Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
- Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
- Maintain the appearance of the Front Desk. You will align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management. You shall take out personal trash and will be asked to conduct minimal vacuuming along with dusting furniture to maintain Air Force standard appearances.
- Ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.
- Data entry tasks shall be performed at 85% accuracy within 2 business days.
- A minimum of one year experience working in customer service is required.
- Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint.
- Customer service and communication skills are required.
- Shall have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
Medical Case Manager
Place of Performance: Robins Air Force Base, GA
General Description:
Medical Case Manager/Aeromedical Administrative Specialist must provide case management support and assistance necessary to aid in mission accomplishment for the Aerospace and Operational Medicine Division at HQ AFRC. Under the direction of the Division Chief, Medical Case Manager/Aeromedical Administrative Specialist processes medical cases on flying and non-flying personnel not meeting the appropriate standards, supporting over 70,000 reserve personnel.
Specific Tasks:
- Medical Case Processing: Must accomplish administrative case evaluation by receiving, tracking, and reviewing pertinent medical data/information (e.g., medical history, doctor’s findings) to ensure proper documentation is available for government medical providers to substantiate granting a waiver. All information must be input into respective electronic systems depending on case type.
- Update Aeromedical Waiver Management Information System (AIMWTS), Electronic Case Tracking (ECT), Physical Exam Processing Program (PEPP), MEDXS and other systems of record with current case status as needed especially when case status changes.
- Provide written instructions to reserve medical units on the management of questionable or incompletely documented cases for additional information/requirements.
- References and applies knowledge of general medical guidelines covering physical standards and forming the basis for adjudicating medical cases and obtains medical opinions/recommendations from professional medical personnel.
- Coordinates with MAJCOMs, HQ USAF and medical treatment facilities (MTF) addressing reserve unique medical issues.
- Confirming all required data included in case files for HQ AFRC provider adjudication, confirming provider statements match case type and higher level.
- Loading cases into appropriate electronic system of record.
- Completing technician level inputs for front and back-end management.
- Ensure cases are handled in a timely fashion per applicable policy, and for special or high interest cases, per directive.
- Ensure accuracy of data entry and case processing.
- Track cases through the entire review process keeping RMUs and Chief, Medical Standards, informed of the status of each case.
- Coordinate and assist with schedule evaluations using all available resources.
- Review all cases submitted from reserve medical units (RMUs), the Aeromedical Consult Service (ACS) and Recruiting Services (RS), and ensure pertinent data is included with case results.
- Reviews, schedules, and certifies accession, retention, and flying waivers utilizing ECT, AMWITS and PEPP.
- Collection and compilation of data for final case disposition and mail-out to member.
- Program Administration & Reporting: Provide program administration related to aeromedical case processing, including reports related to case processing metrics, data quality, unit case load, and other recurring reports as required.
- Creates educational tools and educates on all aspects of AOME mission.
- Conducts ongoing command evaluation of physical examination statistics to ensure timely resolution and disposition of cases.
- Shall be responsible for performing analyses related to special requests or high-interest cases as identified.
- Prepare a wide variety of recurring and some nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
- Perform clerical and administrative services, including the use of automated programs and software to produce required databases, spreadsheets, and graphics.
- Comply with all policies of the Aerospace and Operational Medicine Division and ensure appropriate timely and complete case management workflow.
- Attend meetings for discussion of cases and are required to provide administrative computer support for this function on an as needed basis.
- Complete required monthly, annual, and ad hoc reports.
- Communicate all necessary information for appropriate case adjudication and workflow to the case management providers.
- Coordinate activities with ACS, RS and other referring facilities.
- Administrative due outs performed and completed as by directive.
- Assist with planning, preparation, and execution of four training sources conducted by the SGP division.
- Unit & Member Customer Support: Provide customer support related to aeromedical case processing and workflow to individual members and system users at reserve units, wings, NAFs, or commands.
- Provides day-to-day advice and assistance to medical personnel in 69 separate units and three numbered Air Forces.
- Receive telephone calls, return messages within 2 duty days of receipt.
- Communicate effectively with coworkers, leaders, commanders, first sergeants, MAJCOMs, and AFMEDCOM, and resolve conflicts at different levels.
- Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen incoming mail/calls/emails to identify items that require escalation to designated Government personnel, referral to appropriate staff, rerouting to other organizations, or that can be handled directly.
- Must possess demonstrated experience processing and managing physical exams and medical standards.
- Must demonstrate a high level of proficiency with Air Force and DoD medical systems, including the Aeromedical Information Management Waiver Tracking System (AIMWTS), Physical Examination Processing Program (PEPP), Periodic Health Assessment (PHA) programs, Joint Legacy Viewer (JLV), and Management Internal Control Toolset (MICT).
- Must demonstrate a high level of knowledge regarding medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF. Must be proficient in utilizing the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD).
- Must possess basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures. Must possess knowledge of medical terminology and International Classification of Diseases (ICD-10) coding and possess the ability to use medical terminology accurately when documenting cases.
- Must possess excellent oral and written communication skills and project management experience. Must possess the ability to translate and communicate complex medical/administrative instructions to service members at the member’s comprehension level.
- Must be highly proficient with Portable Document Format (PDF) software and the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Must possess proficient typing skills utilizing QWERTY and 9-key pads.
Administrative/Technical Support
Place of Performance: Boise, ID
General Description:
The services to be performed will assist the Bureau of Land Management (BLM) Idaho State Office in day-to-day administrative and technical services.
Specific Tasks:
- Assist the public by responding to requests for information from walk-in and telephone customers as well as electronic and regular mail information request.
- Provide on-the-job training and user assistance to Information Access Center (IAC) employees and members of the public, in accessing and retrieving land and mineral records including the Bureau's LR2000, land status patent records and case file information residing on automated systems.
- Identify errors in data and correct inaccurate data in the Collections and Billings System (CBS) system.
- Process applications, and/or request for services, by examining and reviewing forms for accuracy and compliance with regulations, policy, and procedures.
- Recommend changes to accounting and collections procedures that would provide for better accountability and efficiency and provides both technical and administrative guidance on Idaho's financial record administrative activities.
- Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met.
- Handle complex inquiries directed to the staff, coordinate projects to be accomplished, develop information packages, handle difficult visitors or callers.
- Serve as a teller for receipt, disbursement, examination, custody, or other clerical processing of cash items.
- Process monetary transactions (i.e., cash, checks, credit cards) over a public counter and use of monetary accountability control methods through an automated monetary processing system.
- Process incoming and outgoing mail (including facsimile and electronic messages), special delivery services (i.e. Federal Express), track various types of receipts, print orders, and other related duties for the Idaho State Office.
- Responsible for the creation, maintenance, retrieving, and proper handling of official records of Land and Mineral case files and mining files.
Transition Assistance Clerk
Place of Performance: Hill AFB, UT
General Description:
Transition Assistance Clerk shall provide Transition Assistance Program (TAP) data entry, scheduling of TAP courses for all separating/retiring service members, tracking of completion, and front desk customer service functions.
Specific Tasks:
- Provide front-desk reception coverage as requested by the M&FRC Flight Chief. Manage incoming telephone calls, greet all visitors with a high degree of tact and professionalism, and accurately direct customers to the appropriate personnel or office.
- Ensure customers complete the Statement of Understanding (SOU) or other forms as required.
- Accurately documents daily mission-support activities within the AFFIRST system of record in accordance with the Transition and AFFIRST Operation Guides.
- In the event of an Emergency Family Assistance Center (EFAC) activation, you will support EFAC operations by providing reception support during standard duty hours.
- Ensure 100% contact is made to service members identified as being within 24-18 months of separation or retirement. You shall utilize approved Military & Family Readiness Center (M&FRC) tracking products to schedule these members for Public Law TAP requirements, providing documentation of contact attempts in AFFIRST.
- Serve as the primary scheduler for TAP appointments, executing all entries into the AFFIRST system and the Outlook customer appointment calendar.
- Provide continuous telephone coverage during standard operating hours to ensure calls are answered live, minimizing reliance on voicemail. Any voicemails received shall be checked, actioned, or distributed to the appropriate M&FRC staff within 2 hours of receipt.
- Maintain continuous monitoring of the TAP organizational inbox, ensuring that all inquiries receive a response or status updated within one business day of receipt. Complex inquiries will be forwarded to the appropriate M&FRC subject matter expert for resolution.
- Up channel inappropriate/abnormal customer behavior within two hours of observing.
- Manage the lifecycle of all TAP-related workshops within the AFFIRST and TAP Events systems. This includes the creation of new workshop sessions, performing data updates, and assigning service members to required appointments.
- Assemble and maintain an inventory of TAP Tier-specific folders containing the approved materials of the TAP Manager.
- Distribute email reminders to registered service members no later than (5) business days prior to their scheduled TAP class or track.
- Access the milConnect database to provide service members with a digital or printed copy of their vMET, DD Form 2648, or other TAP related documents upon request.
- Ensures the classroom is setup at least 30 minutes prior to start time and include the distribution of appropriate student materials, staging of instructional tools, and verification that all audiovisual or IT assets are functional and ready for use.
- Manages the daily issuance and recovery of government-provided computer assets for TAP students. Utilize a standardized tracking log to ensure 100% end-of-day accountability. Any missing, damaged, or unaccounted-for assets must be reported to the M&FRC Flight Chief immediately upon discovery.
- Verify student attendance twice daily for all TAP workshops-once at the start of the day and again immediately following the scheduled lunch break. Final verified attendance rosters must be recorded in AFFIRST no later than three (3) business days following the conclusion of the workshop.
- In the event of a student’s unexcused absence, you shall initiate notification to the member’s leadership within 60 minutes of the workshop start time or the post-lunch roll call. All notification attempts must be documented as instructed by the TAP manager.
- Organizes TAP-related material inside the classroom in a professional, mission-ready state at all times.
- Maintain strict confidentiality of all individual and family data concerning sensitive, personal, or private information in accordance with the Privacy Act of 1974 and Controlled Unclassified Information (CUI) handling protocols.
- You will be required to complete initial and refresher mission-essential computer based training upon 5 days of reporting for duty. Annual refresher training must be completed to maintain uninterrupted access.
- All records, files, and documents, regardless of media, are the property of the Government and shall remain so upon termination or completion of the contract.
- A minimum of six months of administrative, scheduling, or data entry experience, preferably within a military, federal, or equivalent corporate environment.
- Proficient in utilizing standard computer programs (Word, Excel, Outlook) to accurately produce and manage professional correspondence, update spreadsheets, and calendar schedules.
- Demonstrated ability to produce written products with accurate grammar, spelling, and punctuation in accordance with Air Force writing and formatting standards.
- Technical ability to navigate the setup of virtual classroom environments through Microsoft Teams.
- A basic understanding of military protocol and Air Force/Department of the Air Force (DAF) terminology.
- Possess excellent customer service skills and the demonstrated ability to work effectively with a diverse clientele. Personnel must maintain cognizance of military hierarchy and protocol, including military customs and courtesies.
- Strong oral and written communication skills, with the ability to convey TAP information clearly and concisely.
CCAF Advisor
Place of Performance: Nellis AFB, NV
General Description:
CCAF Advisor shall deliver high-quality Community College of the Air Force (CCAF) advisement for members seeking guidance on CCAF academic, educational, and degree completions requirements.
Specific Tasks:
- Supports the Education Chief and designees with education fairs, and (CCAF) graduations, diploma distribution. Primary representative for the base Right Start Program which provides education information. Conducts follow-up education briefings ONLY.
- Greets and directs telephone and in-person inquiries, providing routine and non-technical information while referring customers to an Education Services for detailed advisement or counseling. Offers guidance on ordering college transcripts and advice on procedures and requirements for CCAF degree completion. Directs customers with appropriate resources. Supports the education center and designees in all aspects of customer service.
- Utilizes the Air Force Automated Education Management System (AFAEMS) and CCAF software programs in direct support of the CCAF degree programs. Clears and updates out processing members via AFAEMS and vMPF.
- Perform testing duties when the preponderance of testing duties supports voluntary testing programs.
- Primary Community College of the Air Force (CCAF) Academic Advisor.
- Understands the advisement process to provide sound guidance to students so as to facilitate CCAF degree progression and completion. This understanding will include force development requirements for education, and the impact on the individual student’s situation.
- Provides general information on CCAF admission and registration. Evaluate and interpret the CCAF student degree plan Degree Audit.
- Understands CCAF degree graduation requirements and how the degree requires a specific number of hours including 25% from CCAF institutional credit-bearing courses.
- Understands how the total number of degree program hours are broken out as specific categories of credit requirements (i.e., general education, technical core, technical elective, program elective, etc.). Able to explain to students the differing ways for completing CCAF degree requirements, to include traditional testing and assessment as well as credit by examination through DSST and CLEP.
- Understands CCAF resources, such as CCAF Online Services, Degree, CCAF Student Action Request (AF Form 968), Candidate and Graduate tools, AirForce Virtual Education Center (AFVEC), Air Force Credentialing Opportunities On-Line (AF COOL), etc. Be aware of limits these web resources due to IT outages or changes in technology affecting these services.
- Understands the process timeline and milestones for submitting a student’s intent to graduate.
- Advises local bases and/or base organizations in conducting appropriate graduation/recognition ceremonies.
- Must possess at least an Associate’s Degree.
- One to three years of experience in higher education or higher education academic counseling.
Entourage is accepting resumes for this role:
Medical Logistics Supply Specialist
Place of Performance: Japan
Specific Tasks:
- Processes customer orders, stock, and re-supply medical logistics items.
- Removes outdated or expired items from shelves.
- Performs inventory and documentation of supply stock utilizing a government computer system.
- Adjusts stock levels as directed and manages excess processes and credit returns program.
- Performs quality control on transaction records and files documents appropriately.
- Research quality assurance messages for products/recalls with affected work centers.
- Performs research on troubled orders, aged due-ins, and finds alternatives solutions while keeping customers informed of progress.
- Issues, exchanges, fills, resupplies medical first aid kits.
- Provide forward logistics support to warehouse personnel as needed.
- Education: Associates degree in management, accounting or healthcare administration or prior military basic medical materiel course is required.
Entourage is accepting resumes for this role:
Medical Equipment Management Office Specialist
Place of Performance: Japan
Specific Tasks:
- Research requisition status documentation and provide quality control of assigned equipment and new furniture being purchased or serviced.
- Assists with and performs research to determine best equipment sourcing options.
- Tracks progress of funded equipment or furniture acquisitions and provides updates to customers.
- Coordinates with warehouse and maintenance personnel when equipment or furniture items are received, inspected, shipped, stored, issued or turned-in for salvage to ensure proper receipts are processed.
- Processes turn-ins via Electronic Turn-In Document (ETID); assists with turn-ins to Defense Reutilization and Marketing Office (DRMO).
- Performs equipment inventories and tracking using a Radio Frequency Identification (RFID) system or equivalent methods as necessary of all in-use medical equipment for each assigned or detached organizational account.
- Education: Associates degree in management, accounting or healthcare administration or prior military basic medical materiel course is required.