Entourage Consulting is an Equal Opportunity Employer. Entourage provides equal employment opportunities to all applicants and employees in all aspects of employment without regard to race, color, religion, sex, age, national origin, ancestry, nationality, creed, lineage, marital or domestic partnership or civil union status, affectional or sexual orientation, disability, veteran status, liability for military service, or any other characteristic protected under federal, state, or local law.
Entourage is accepting resumes for this role:
Allergy Technician
Place of Performance: Japan
Specific Tasks:
- Prepare examination rooms prior to patient's arrival.
- Assist with patient check-ins, admissions, discharges, and transfers as directed.
- Check patient's vital signs, to include temperature, respiration, pulse, weight and blood pressure.
- Obtain and document patient's current medical history, drug history, chief complaints, allergies, and vital signs on the correct form.
- Perform diagnostic procedures when ordered such as allergy tests, pulmonary function, and skin tests.
- Provide education on symptom management and allergy serum.
- Prepare and administer allergy serums and injections.
- Maintain examination room stock levels and perform routine maintenance of examination rooms.
- Complete lab and x-ray requisitions in accordance with clinic policies.
- Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.
- Identify signs and symptoms of anaphylaxis versus vasovagal reaction.
- Initiate and assist in acute anaphylaxis management.
- Degree: High School Degree.
- Education: Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists or a formal medical services training program of the United States Armed Forces.
- Certification/Experience: Successful completion of a didactic specialty course in Allergy & Immunology or possess three years of Allergy/Immunology and Immunization experience within the last four years in a specialty clinic.
Mechanical Assembly Technician
Place of Performance: Pennsylvania
General Description:
Mechanical Assembly Technician shall support the hands-on assembly of linear motion and automation systems. This position is ideal for someone with a mechanical mindset, attention to detail, and a passion for building precision equipment. Responsible for preparing and assembling a wide range of mechanical components ranging from subassemblies to complex, top-level systems. You will work closely with engineering, materials control, and program management teams to ensure each product meets our high standards for quality and performance.
Specific Tasks:
- Assemble mechanical subcomponents and full assemblies per blueprints and job instructions.
- Use tools such as drills, screwdrivers, jigs, fixtures, and measuring equipment.
- Follow written procedures, job plans, and drawings accurately.
- Ensure quality control and verify product accuracy at each stage.
- Collaborate with Program Managers, Engineers, and Material Control staff.
- Complete documentation and maintain records of work completed.
- Promote safety, cleanliness, and efficiency in the workplace.
- Identify process improvements and help reduce waste and scrap.
- High school diploma or equivalent.
- 1–2 years of experience in a manufacturing or assembly environment.
- Comfortable using hand tools, power tools, and measuring devices.
- Able to read and follow technical drawings and process documents.
- Strong communication skills and attention to detail.
- High standard of workmanship and safety awareness.
Quality Control Inspector
Place of Performance: Pennsylvania
General Description:
Quality Control Inspector shall ensure that all products both incoming raw materials and outgoing finished goods meet company specifications and quality standards. You will work closely with manufacturing and assembly teams to inspect components, monitor processes, and propose improvements.
Specific Tasks:
- Read and interpret blueprints, engineering drawings, and specifications.
- Inspect raw materials and approve or reject based on quality standards.
- Conduct final inspection of all finished products.
- Maintain accurate records of inspections, test results, and metrics.
- Monitor compliance on production lines and in assembly operations.
- Manage the Return Material Authorization (RMA) process.
- Recommend improvements to manufacturing processes.
- Participate in regular training and educational opportunities.
- Proven experience as a Quality Control Inspector or in a similar role.
- Strong attention to detail and a quality-first mindset.
- Ability to read and understand technical drawings.
- Familiarity with basic inspection tools (e.g., calipers, micrometers, comparators).
- Knowledge of quality standards, testing methods, and inspection procedures.
- Basic math and computer skills; working knowledge of MS Office.
- High School Diploma or equivalent (additional certifications a plus).
- Ability to work independently with minimal supervision.
- Trustworthy, responsible, and proactive.
Administrative Clerk
Place of Performance: Cannon AFB, NM
General Description:
Administrative Clerk shall provide clerical and office administrative support for the Base Training and Education Services (BTES) office to include answering the telephone and directing customer callers and visitors to appropriate BTES staff, making copies of publications for and setting up BTES briefing room for scheduled events, logging customer inquiries within the Education System of record and some minimal systems/computer functions, data & resource management.
Specific Tasks:
- Office Support. Support BTES customer inquiries (schedule appointments, make referrals, assist clients, research messages). Review training reports on individual personnel reports, spreadsheets, and coordinate as needed.
- Online Resources. Develop and maintain a continuity book containing a list of acceptable online/distance learning sites, classes, and course work in order to refer and or assist customers.
- Professional Development. Remain current on methods and procedures. You may participate in broadcast training that facilitates their knowledge of processes.
- Schedule students for exams in the AFAEMS testing data base. Maintain security of all examinations and serve as a test proctor for other BTES exams as needed.
- Data Management. Maintain a database of training enrollment/completion, analyze this data for trends and provide a report to the COR each month. Responsible for monitoring and tracking more than 4000 Community College of the Air Force (CCAF) service members assigned to Cannon AFB and assisting with annual CCAF graduations. Shall use the Air Force Automated Education Management System (AFAEMS) for updating/changing/correcting education level codes, grades, course enrollments, degree completions and exam scheduling.
- Resource Management. Monitor the use of the computer laboratory equipment. Notify the COR of any malfunctioning equipment as soon as possible but no later than 3 business days of discovery. Assist in identifying needed and maintain the Automated Data Processing Equipment (ADPE) list.
- Shall hold an Associate's degree, or higher, in a related field (Human Resources, Education, and Business) from an accredited United States college or university.
- Professional work or volunteer experience of one year in Adult and/or Higher Education, Department of Defense (DOD) training management or equivalent (Human Resources, Education, or Business).
- Excellent customer service skills and verbal communications skills are essential.
- Shall maintain working knowledge with Privacy Act Information (PII) and information security.
- Proficient with Microsoft Office Professional (including Internet Explorer) and troubleshoot non-complex software problems.
Call Center Medical Appointment Line Clerk
Place of Performance: Yokota AB, Japan
General Description:
Call Center Medical Appointment Line Clerk, shall answer incoming telephone calls and schedule patient appointments in the Composite Health Care System (CHCS)/Armed Forces Health Longitudinal Technology Application (AHLTA) for primary care, specialty and subspecialty medical care.
Specific Tasks:
- In addition to scheduling requested appointments, you shall call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities. If needed, a translator for Japanese speaking patients are available upon request. You will also enter telephone consults conducted with patients to the staff on the Medical Provider teams in AHLTA.
- Call Waiting Time: The time the caller is on hold waiting to speak to Call Center Medical Appointment Line Clerk. 90% of calls need to be answered within 90 seconds.
- Average Speed of Answering: The average speed that if takes Call Center Medical Appointment Line Clerk to answer the phone shall be less than 45 seconds.
- Call Abandonment: The number of callers whose calls were received by the telephone switchboard, but who disconnected (i.e., hung up) before the Call Center Medical Appointment Line Clerk could answer the telephone. The percent of calls abandoned shall be below 8%.
- Average Call Talk Time: The average talk time that you actually talk to a patient shall be under three (3) minutes (180 seconds).
- Required to find clinic information and appointment criteria located in Standard Operation Manual found in the AHLTA system.
- Contacts clinic personnel when appropriate to clarify appointment issues or to assist patients in getting an appointment that the contract employees do not have permission to book.
- Enters Telephone Consults into AHLTA when required by the booking protocols.
- Responsible for independently dealing with each caller. You must determine what appointment type best meets the patient’s needs and schedule the patient accordingly, ensuring that the access-to-care standard is met. You must be able to recognize when to refer a patient to the Emergency Department or to a Registered Nurse.
- Maintains positive customer service practices and proper phone etiquette. You shall engage in positive personal interactions with patients, medical staff, and co-workers.
- Maintains accurate and up-to-date patient schedules and logs. Utilizes CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
- Validates basic CHCS patient demographic information prior to booking appointment for patients. Makes required updates.
- Calls patients as needed to schedule, reschedule, and/or cancel appointments.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations; and other administrative duties. Related to scheduling patient appointments.
- May attend meetings/training deemed appropriate by the Group Practice Manager (GPM) that involves information regarding clinic appointments.
- Shall either be a native English speaker or shall be proficient in understanding (reading, speaking, listening, and writing) English.
- Shall be capable of effectively communicating with patients and Medical Treatment Facility (MTF) staff.
- If not a native speaker, proof of a minimum score or higher of the following English test shall be submitted:
- Shall possess telephone etiquette, excellent communication and customer service skills.
- The work will be performed in an office setting located within Yokota AB, Japan.
- There is continual low volume noise due to the close proximity of the workstations and the constant conversations between the staff and patients on the phone. In this situation, it is required that the individual be able to maintain attention, communication, and have a positive interaction with the patients and staff.
- The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
- The position requires you to be seated for extended periods of time and to have sufficient dexterity to operate a computer keyboard.
- You shall be able to see and read the computer monitor and telephone console.
- You shall be able to hear callers and clearly relay verbal instructions.