Administrative Clerk

Administrative Clerk
Place of Performance: Cannon AFB, NM

General Description:

Administrative Clerk shall provide clerical and office administrative support for the Base Training and Education Services (BTES) office to include answering the telephone and directing customer callers and visitors to appropriate BTES staff, making copies of publications for and setting up BTES briefing room for scheduled events, logging customer inquiries within the Education System of record and some minimal systems/computer functions, data & resource management.

Specific Tasks:

• Office Support. Support BTES customer inquiries (schedule appointments, make referrals, assist clients, research messages). Review training reports on individual personnel reports, spreadsheets, and coordinate as needed.
• Online Resources. Develop and maintain a continuity book containing a list of acceptable online/distance learning sites, classes, and course work in order to refer and or assist customers.
• Professional Development. Remain current on methods and procedures. You may participate in broadcast training that facilitates their knowledge of processes.
• Schedule students for exams in the AFAEMS testing data base. Maintain security of all examinations and serve as a test proctor for other BTES exams as needed.
• Data Management. Maintain a database of training enrollment/completion, analyze this data for trends and provide a report to the COR each month. Responsible for monitoring and tracking more than 4000 Community College of the Air Force (CCAF) service members assigned to Cannon AFB and assisting with annual CCAF graduations. Shall use the Air Force Automated Education Management System (AFAEMS) for updating/changing/correcting education level codes, grades, course enrollments, degree completions and exam scheduling.
• Resource Management. Monitor the use of the computer laboratory equipment. Notify the COR of any malfunctioning equipment as soon as possible but no later than 3 business days of discovery. Assist in identifying needed and maintain the Automated Data Processing Equipment (ADPE) list.

Qualifications:

• Shall hold an Associate’s degree, or higher, in a related field (Human Resources, Education, and Business) from an accredited United States college or university.
• Professional work or volunteer experience of one year in Adult and/or Higher Education, Department of Defense (DOD) training management or equivalent (Human Resources, Education, or Business).
• Excellent customer service skills and verbal communications skills are essential.
• Shall maintain working knowledge with Privacy Act Information (PII) and information security.
• Proficient with Microsoft Office Professional (including Internet Explorer) and troubleshoot non-complex software problems.