Medical Support Assistant

Medical Support Assistant
Place of Performance: Bethesda, Maryland

General Description:

Medical Support Assistant shall deliver administrative support to admissions, inpatient/outpatient care areas, and other patient support service areas within the Clinical Center.

Specific Tasks:

• Customer Service: Position requires direct contact in-person and by phone with patients, physicians, nurses, and other staff and visitors. You shall be the liaison between the patient and the clinical staff to resolve situations. Maintain a consistent high level of customer service and convey understanding, responsiveness, care, and compassion.
• Patient appointment Activities: Processes patient upon presenting for appointment in accordance with department guidelines. Notifies appropriate care provider of patient arrival. Monitors wait time and intervenes appropriately.
• Reception Activities: Open reception area for workdays; receive direct telephone calls following department guidelines; provide reception; plan for interpreter services and transport services; close reception area. Apply an accurate patient identification wristband to all patients. Respond to medical emergencies in accordance with department guidelines.
• Teamwork: Demonstrates understanding of program mission and completes work to support team goals. Assists other team members in completing assignments, as necessary or as requested, and fills in where and when needed.
• Equipment, Material and Supply Support Activities: Request and stock appropriate medical/pharmaceutical supplies and forms; request and stock office supplies and forms and acquire meals and snacks for patients.
• Scheduling Activities: Schedules and cancels patient appointments in the Clinical Centers and internal department computerized appointment scheduling systems, following procedures set forth in department’s guidelines. Prepares daily schedule for providers.
• Admissions Activities: Performs registration and admission activities, updates patient demographic information in the electronic medical record system, arrange patient transport (taxi and ambulance).
• Patient Travel Voucher Activities: Creates patient travel vouchers for air/train travel and travel reimbursement, processes patient travel invoices, and scans documents.
• Clinical Support Activities: Order X-rays as requested, perform monthly safety inspections; maintain patient confidentiality at all times. Assist in preparing patients for consults as appropriate.
• Statistics, Reporting and Other Administrative Activities: Log in consults using department identified tracking programs. Enter data, produce, and/or distribute various reports; document topics discussed in meetings and orientation; collect and enter patient wait and processing time statistics; issue keys and control key inventory as required.

Qualifications:

• A minimum of high school diploma or GED is required.
• Shall be knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers) to scan, file and/or store both electronic and paper documents for future reference.
• Proficient in Microsoft applications (Word, Excel).