Administrative and Data Clerk

Administrative and Data Clerk
Place of Performance: Offutt AFB, NE

General Description:

Administrative and Data Clerk shall provide data entry and administrative services supporting the Transition Assistance Program (TAP).

Specific Tasks:

• Conduct research and collect data and information concerning processes, administrative programs, or procedures from various sources, such as database systems, manuals, policies, procedures, and other means to prepare reports and papers and respond to inquiries.
• Attend meetings and conferences as assigned and follow-up/consult with staff as required.
• Retrieve reports, numerical data, status reports to analyze problems, identify significant factors, gather pertinent data, and propose solutions.
• Maintain confidentially regarding sensitive, personal information.
• Administer timely and accurate input of Congressionally mandate documentation for the Transition Assistance Program.
• Review administrative program guidance, policies, and procedures to determine effectiveness of service
• Scan, upload, and maintain electronic records.Demonstrate high attention to detail to ensure data quality of staff entries in pursuant of established laws, regulations, guidelines, and procedures;appropriately advise staff how to correct/amend documents and electronic records.
• Document customer and programmatic information in the Air Force Family Integrated Reporting and Statistical Tracing system, DoDTAP, and TAPEvents.org. Appropriately document summaries of interactions with clients and community partners.
• Act as a point of contact for assigned program to provide information to service members, installation leadership, and community partners. Prepares responses to technical and non-technical requests for information to members’ and installation leadership. Maintain professional partnerships with installation and community agencies.
• Sign customers up for a variety of TAP briefings to include, but not limited to: Pre-Separation, 3-day Core Curriculum, and two-day tracks.
• Answer phone, email, and in-person inquiries regarding members’ progress and remaining requirements in accordance with laws, regulations, guidelines, and policy.
• Maintain inventory of program materials, marketing items, computer equipment, and resource guides.
• Record and document attendance registration for all TAP workshops.
• Maintain and update monthly loss roster data of members required to complete TAP; notify members in accordance with laws, regulations, guidelines, and policy.
• Responsible for accurate collection, input, inventory, maintenance, and tracking of all forms within TAP.

Education:

• Associate’s Degree or at least 3 years experience in a military/government environment is required.

Experience:

• Have at least one-year experience in clerical or data entry, obtained in an office
• One year experience with the Transition Assistance Program or one year experience working in military environment required.

Knowledge/Skills:

• Shall be proficient in Microsoft Office Suites(excel, power point, word, access, power automate).
• Skill in applying basic principles, concepts, and practices of the occupation to perform administrative tasks in support of a Congressionally mandated Transition Assistance Program (TAP).
• Shall read, understand, speak, and write English well enough to effectively communicate with customers and staff, both in person and via telephone.
• Knowledge of administrative information management office practices, techniques, procedures, and military protocol guidelines.
• Demonstrate a high attention to detail to appropriately advise staff how to correctly amend electronically filed documents.
• Shall be knowledgeable in general data entry tasks, administration, telephone etiquette,office management methods, have professional communication and customer service skills,possess a strong organizational background, and understand the importance of deadlines.