Non-Clinical Case Manager

Non-Clinical Case Manager
Place of Performance: Cheyenne, WY

General Description:

Non-Clinical Case Manager, required to effectively prepare, track, record, and assess the medical readiness of Wyoming Army National Guard (WYARNG) service members according to the service member’s specific medical readiness requirements to achieve the highest levels of medical readiness and deployability for assigned federal and state missions.

Specific Tasks:

• Data entry into MHS-Genesis, MODS, MEDCHART, PRT, DenClass and other WYARNG specific databases as required depending on the Soldier’s individual medical case requirements.
• Scan, file, and track of digital and hard-copy Soldier Treatment Records (STR).
• Initiate, document and follow-up of Soldier profiling actions and treatment requirements.
• Log contact (email, telephone, or personal conversations) and updates with Soldiers, their cases, or their unit administrative support in eCase and/or other medical systems.
• Initiate, process, and track all medical board cases (MED, NDR-PEB, MAR2).
• Attend Physical Health Assessment (PHA) events as determined by the needs of the WYARNG and individual unit requirements.
• Ensure Soldier referred by a provider for specific medical tests or other requirements are tracked to sufficiently support provider orders.
• Contact Soldiers and appropriate medical/dental offices to obtain medical documentation and information regarding cases for treatment plan review.
• Support Soldier in becoming medically ready (MRC 1 or 2) by tracking medical or dental appointments.
• Communicate with Soldier’s unit regarding Soldier medical/dental appointment to ensure attendance and submission of follow-up documentation.
• Request and track profile exams, medical evaluations, and audiology exams at PHA events and when required.
• Review and track abnormal health assessment lab results; contact the Soldier and their unit to follow-up and coordinate if further testing is required.
• Document all cases in eCase within one business day of notification of appointment, lab result, communication or other action related to the Soldier’s individual treatment plan.
• Follow all regulations and policies applicable to Individual Medical Readiness (IMR) and deployment.
• Coordinate with Soldiers who have Line of Duty (LOD) and non-LOD injuries, illness, or disease to ensure medical profiling requirements are properly managed to minimize the amount of time the Soldier is in a non-deployable status.
• Maintain Soldier medical records (electronic and physical) in accordance with The Privacy Act, HIPAA, SOP, and guidelines to include record generation through final disposition.
• Ensure all Soldiers with temporary or permanent profiles are continually managed and recorded in the eCase module until Soldier is found medically fit and returned to an MRC 1 or 2 status.
• Inform providers of Soldier medical/dental status and furnish the provider with necessary information and documentation to support an appropriate military medical determination.
• Manage Soldier’s care from point of notification until Soldier is returned to an MRC 1 or 2 status or administratively separated from the military.
• Stamp all medical/dental documents received with a date stamp and action completed after uploading to the appropriate electronic application.
• Submit case process, medical documentation and profile concerns to the LCM, COR, military personnel, or provider to ensure Soldiers conditions are properly handled.
• Meet with the Deputy State Surgeon (DSS) and/or the Health Services Supervisor (HSS) and the COR to review all current cases on a minimum of a monthly basis.
• Ensure proper maintenance of Soldier medical/dental records in accordance with HIPAA and the Privacy Act.
• Validate the accuracy of the electronic and hard-copy information of the Soldier’s treatment plan and the STR.
• Obtain Soldier’s signature on the release of information form when required.
• Perform Medical Electronic Data for Care History and Readiness Tracking (MEDCHART) system and application actions as required.
• Perform Medical Operational Data System (MODS) system and application actions as required.
• Ensure each open case is reviewed and charted in eCase with a synopsis of any subjective or objective documentation or information received and the next steps in the Soldiers plan of care.
• Monitor Medical Data Protection System (MEDPROS) to ensure the appropriate MRC status is reflected.
• Retrieve and manage Soldier records in preparation of medical board packets, pre-deployment medical readiness events and case reviews.
• Track medical and dental appointments.
• Contact unit personnel and Soldiers to remind them of an appointment and to confirm attendance.
• Review and action as necessary MEDPROS data before PHA events to identify and ensure the appropriate medical administrative actions are achieved or scheduled to return or maintain the Soldier in MRC 1 or 2 status as quickly as possible.
• Ensure proper disposition of STR based upon SM transfer, retirement, or discharge from service.
• Provide copies of supporting STR transfer documents to the COR no later than seven calendar days after the end of the month.
• Will be required to work one weekend per month (Saturday and Sunday).
• May be required to travel to execute any missions to support or augment the WYARNG consistent with all services.

Qualifications:

• Shall have technical skills and expertise to perform all required tasks.
• Shall have a working knowledge of military dynamics and organizational management.